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Terms and Conditions


  1. All terms of the contract between the Purchaser and Insulating Windows Limited (hereinafter called “Company”) are contained in this document. No representation or warranty is made or given by the Company or its Agents or Servants save as appears herein. No variation of or addition to the works specified in the schedule overleaf shall have effect unless agreed in writing and signed by a duly authorised of the Company.
  2. The Purchaser will afford to the Company its employees and any other Servants or Agents engaged by the Company sufficient access to the premises at reasonable time to enable them to take such measurements as may be required and for the purpose of fitting and completing the installation of the goods purchases by the Purchaser.
  3. Whilst the Company will proceed with all reasonable speed and diligence to carry out the installation/delivery of the goods purchased the Company is not responsible for any delay in installation/delivery caused by accidents, fire, strikes, lock-outs, shortage of materials or other causes outside the Company’s control.
  4. Representatives and showroom samples are used to demonstrate a typical window and its composition. Notwithstanding that a sample of the goods has been exhibited to and inspected by the Purchaser it is hereby declared that such sample was so exhibited and inspected solely to enable the Purchaser to judge for him/herself of the quality of the goods and not so as to constitute as sale by sample under this contract. Goods shown in the schedule overleaf will be measured and manufactured in the way considered suitable by the Company and the right is reserved for modification in so far as such modifications do not materially affect the quantity of the work.
  5. Goods shown in the schedule overleaf will be installed in the way considered suitable by the Company consistent with good building practice.
  6. No guarantee or warranty is given that the installation of double-glazing will reduce or eliminate condensation.
  7. The Company will make good any damage caused in the course of installation to plaster floor rendering or brickwork immediately surrounding any goods installed. The Company accepts no responsibility for any damage resulting from structural or other defects in the property at which the installation is carried out.7A. When new timber sub-frames or direct-fit aluminium windows or doors or PVCu windows or doors are fitted the liability of the Company in making good immediately surrounding such frames is limited to cement rendering in replacement of all or any type of external rendering or wall-covering. The Company does not replace rubberised texture coatings or any other special external wall covering or paint which may have existed externally or internal wall coverings, including wallpaper, paint or tiles.
  8. Any planning permission/building control consent, other than those covered by Certass are strictly the responsibility of the purchaser.
  9. In all cases where the Purchaser has previously purchased goods from the Company which have been installed prior to the date hereof, every effort will be made to ensure that all goods subsequently ordered are of identical design in so far as the Company is not precluded from so doing by subsequent modifications carried out by the manufactures which may make it impossible, in which the case the Company will substitute goods of an alternative design as similar as possible to the original design.
  10. Payment of the entire balance of the total cash price after taking into account any part payments received by the Company shall become due forthwith on the completion of the installation or in the case of supply only on delivery.
  1. The Company’s liability under Clause 11 of these conditions shall cease if
    1. a)  The Purchaser shall not have paid in full all invoices for goods supplied by the Company
    2. b)  The Company’s representatives are denied full and free right of access to the goods.
    3. c)  The Purchaser permits persons other than the Company or those approved or authorised by the Company to effect any replacement of parts maintenance adjustmentsor repairs to the goods.
    4. d)  The Purchaser has not properly maintained the goods.
    5. e)  The Purchaser uses any spare parts or replacement not manufactured by or behalf of the Company and supplied by it.
  2. If in the opinion of the Company surveyor the work scheduled overleaf should not be undertaken the Company shall have the right to cancel this order. If the Company does cancel this order its liability shall be limited to refunding in full any monies previously paid by the Purchaser.
  3. It is the responsibility of the Purchaser to arrange, at his/her/their own expense, the removal of, re-sitting of, re-fitting of, all or any wires or cables that pass through the window/door frame (e.g. TV aerial wires, telephone cables etc.), shutters and blinds. If the company agrees to carry out such work, it does so entirely at the Purchaser’s risk.
  4. This contact may be cancelled by either party within fourteen days of the date of signing the contract. If you so wish, this right can be exercised by serving this notice to Insulating Windows LTD, 5 Mark Road, Hemel Hempstead HP2 7BN within fourteen days following the making of this agreement. (In interest of certainty we recommend that you send any cancellation by recorded delivery.
  5. ComplaintsWe always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

    To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
    In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

    Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their

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