Complaints Procedure | Double Glazing Hemel Hempstead

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Complaints Procedure

Our Commitment To Customer Complaints

Complaints Procedure

We always endeavour to provide the best service and products for all of our customers. However, on very rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems for you. We are open Monday to Friday 9am-5pm and on Saturdays 10am-3pm.

You can call our friendly team on 01442 230 376.

You can email us at or

You can write to us at:

Insulating Windows Limited
5 Mark Road
Hemel Hempstead

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website


Approved by Which? Trusted Traders

We are exceptionally proud to be approved by Which? Trusted Traders and Hertfordshire Trading Standards. How have we achieved this? Loyalty to our customers, dedication to offering competitive rates, and by offering the most cost effective energy saving solutions available on the current market.

Which? Are the leading consumer advice body pin the UK. Which? Trusted Trader provides a platform for homeowners to review home improvement companies on the quality of work, overall value and customer service.

It is a great privilege to be endorsed as a Which Trusted Trader. All of our staff are dedicated to maintaining this reputation by continuing to providing a tailor made and personable service to your requirements.

We are solely dedicated to providing a flawless home improvements experience for all. Leaving you 100% satisfied with new energy saving windows, doors and conservatories.

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